Contact Us

Last Updated: January 6, 2026

Get in Touch

We'd love to hear from you! Whether you have questions, feedback, feature requests, or need support, please don't hesitate to reach out. Our team is here to help.

Contact Information

Email

help.rupiya@gmail.com

Office Address

16, Maa Vihar Colony
Indore, MP

Response Time

We aim to respond to all inquiries within 24 hours during business days. For urgent security issues, we prioritize responses within 2 hours.

Support Categories

Technical Support

Having trouble with the application? Our technical support team can help with:

  • Login and authentication issues
  • Data synchronization problems
  • Feature usage and navigation
  • Device compatibility issues
  • Performance and speed concerns

Account & Billing

Questions about your account or billing? We can assist with:

  • Account creation and management
  • Password reset and security
  • Subscription and payment issues
  • Billing inquiries
  • Account deletion requests

Privacy & Data Protection

Concerned about your data? Contact us for:

  • Privacy policy questions
  • Data access requests
  • Data deletion requests
  • Data portability requests
  • Privacy concerns or complaints

Security Issues

Found a security vulnerability? Please report it to:

  • Email: help.rupiya@gmail.com
  • We will respond within 24 hours
  • Your report will be kept confidential
  • We appreciate responsible disclosure

Feedback & Feature Requests

Have an idea to improve Rupiya? We'd love to hear it! Send your suggestions to help.rupiya@gmail.com

Frequently Asked Questions

How do I reset my password?

Click "Forgot Password" on the login page and follow the instructions sent to your email. If you don't receive the email, check your spam folder or contact support.

How do I delete my account?

You can request account deletion from your profile settings. Your data will be permanently deleted within 30 days. Contact support if you need immediate deletion.

Is my data secure?

Yes! We use enterprise-grade encryption, secure servers, and follow industry best practices. See our Data Protection page for detailed security information.

Do you sell my data?

No, absolutely not. We never sell, trade, or share your personal information with third parties. Your data is yours alone.

How do I export my data?

You can request a data export from your account settings. We'll provide your data in a portable format within 7 days.

What if I find a bug?

Please report bugs to help.rupiya@gmail.com with details about what happened. Include your device type, browser, and steps to reproduce the issue.

How often is my data backed up?

Your data is automatically backed up daily. We maintain multiple backup copies in geographically distributed locations.

Can I use Rupiya offline?

Yes! Rupiya is a Progressive Web App that works offline. Changes will sync when you reconnect to the internet.

Reporting Issues

Bug Reports

When reporting a bug, please include:

  • Description of the issue
  • Steps to reproduce
  • Device type and operating system
  • Browser and version
  • Screenshots or error messages

Security Vulnerabilities

If you discover a security vulnerability:

  • Email help.rupiya@gmail.com immediately
  • Do not publicly disclose the vulnerability
  • Provide detailed information about the issue
  • Allow us time to fix the issue before disclosure
  • We appreciate responsible disclosure

Privacy Complaints

If you have a privacy complaint or concern:

  • Email help.rupiya@gmail.com with details
  • We will investigate and respond within 7 days
  • You have the right to lodge a complaint with your local data protection authority

Business Inquiries

For business partnerships, sponsorships, or other inquiries, please contact:

Email: help.rupiya@gmail.com

Social Media

Follow us on social media for updates, tips, and announcements:

  • Twitter: @RupiyaApp
  • Facebook: /RupiyaApp
  • LinkedIn: /company/rupiya

Office Hours

Our support team is available:

  • Monday - Friday: 9:00 AM - 6:00 PM IST
  • Saturday - Sunday: Limited support available
  • Holidays: Limited support available

For urgent issues, you can reach us anytime at help.rupiya@gmail.com

Thank You

Thank you for using Rupiya! We're committed to providing you with the best financial management experience possible. Your feedback and support mean everything to us.